Orders for available parts will be despatched within 2 working days. Delivery times will depend on location usually with three days for eastern states. Information on out-of-stock items will be provided on a case-by-case basis.

Last updated April 07, 2020

Thank you for your recent purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, please email customer service here to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

P O Box 5999, Mackay, QLD, 4740

Pitmaster
Attn: Returns
RMA #
24-32 Interlink Court

Paget
Mackay, Queensland 4740

Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
Goods must be returned in new unused

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

+61 (07) 4842 9800 or contact us.