Express Shipping Australia Wide

Proudly Australian Owned & Operated

All The Best Brands Available

Refund & Returns Policy

Refund & Returns Policy

Last updated April 07, 2020

Thank you for your recent purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, please email customer service here to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

P O Box 5999, Mackay, QLD, 4740

Southern Cross Industrial Group Pty Ltd
Attn: Returns
RMA #
24-32 Interlink Court

Paget
Mackay, Queensland 4740
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Goods must be returned in new unused condition

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+61 (07) 4842 9800 or contact us.

Call us on (07) 4842-9800, We have what you NEED! CONTACT US

OEM SUPPLY EXPERIENCE

An understanding of the requirements within difficult and harsh environments and a consultative approach to the complete implementation of the Pit Master LED Lighting Towers has meant that Pit Master OEM has been awarded supply contracts with large international companies such as:

Wishlist 0
Open wishlist page Continue shopping
Cart
  • No products in the cart.

Price Match Guarantee

If you find a better price on any immediately available, identical product from another retailer operating in Australia, we'll be happy to match it. Give us a call phone (07) 4842-9800.

Express Shipping

  • This product is sent via a road express courier service.
  • We send goods with national freight carriers like TNT, Toll & Star Track Express.
  • Estimated delivery time for Sydney, Melbourne, Brisbane is typically 2-3 business days. For other cities, allow 3-5 business days.
  • For remote or rural locations delivery times can vary from 3-7 days depending location.
  • NOTE: items are fully insured during the freight process.
  • Covid-19 Note: during these difficult times, please allow additional days for dispatch and delivery over and above the normal estimates outlined above